Customer Service

 

TERMS OF USE

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

 

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Corporation Santé Naturelle Carpe Diem Inc.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on Corporation Sante Naturelle Carpe Diem Inc.’s web site;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or “mirror” the materials on any other server.


This license shall automatically terminate if you violate any of these restrictions and may be terminated by Corporation Santé Naturelle Carpe Diem Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

3. Disclaimer

The materials on Corporation Santé Naturelle Carpe Diem Inc.’s web site are provided “as is”. Corporation Santé Naturelle Carpe Diem Inc.makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Corporation Santé Naturelle Carpe Diem Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations

In no event shall Corporation Santé Naturelle Carpe Diem Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials onCorporation Santé Naturelle Carpe Diem Inc.’s Internet site, even if Corporation Santé Naturelle Carpe Diem Inc. or a Corporation Santé Naturelle Carpe Diem Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Revisions and Errata

The materials appearing on Corporation Santé Naturelle Carpe Diem Inc.’s web site could include technical, typographical, or photographic errors. Corporation Santé Naturelle Carpe Diem Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. Corporation Santé Naturelle Carpe Diem Inc. may make changes to the materials contained on its web site at any time without notice. Corporation Santé Naturelle Carpe Diem Inc. does, however, make the commitment to update the materials if necessary.

 

6. Links

Corporation Santé Naturelle Carpe Diem Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Corporation Santé Naturelle Carpe Diem Inc.of the site. Use of any such linked web site is at the user’s own risk.

 

7. Site Terms of Use Modifications

Corporation Santé Naturelle Carpe Diem Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

8. Governing Law

Any claim relating to Corporation Santé Naturelle Carpe Diem Inc.’s web site shall be governed by the laws of the Province of Quebec (Canada) without regard to its conflict of law provisions.

 

SHIPPING

Corporation Santé Naturelle Carpe Diem Inc. performs deliveries the U.S. by Shipewire's warehouse in USA via FedEx, UPS and USPS and deliveries the CANADA by Shipewire's warehouse in CANADA via FedEx, UPS, Purolator and Canada Post . No deliveries will be on Saturday and Sunday. We can't perform deliveries to PO boxes.

Prices shown do not include shipping and handling. These will be loaded and shown on the order confirmation. Natural Health Corporation Carpe Diem Inc will not be responsible for delays or damages due to delivery.

 

Money back Guaranteed

RETURNS & EXCHANGES

1. Price

The prices of our products are in U.S. dollars. All orders, whatever the origin, are payable in U.S dollars. Corporation Santé Naturelle Carpe Diem Inc.reserves the right to change prices at any time. The products are always billed on the basis of rates in effect at the time of registration of the order.

 

2. Payment

Payment for your purchases using VISA, MASTER CARD and PAYPAL are secured by DIGICERT and PAYPAL. The buyer agrees to pay the total cost and expenses related to the product purchased, including taxes and shipping cost in one payment.

 

3. Satisfaction guaranteed or your money back

If you are not completely satisfied with your products, you have a period of 30 days from the date of purchase to return it.

 

4. Repayment

Within 30 days of delivery of your shipment (including gifts), you may return any of your products to radicalplus.com for a full refund.

Before returning the product, it is mandatory to contact our customer service via our Contact Us page, Corporation Santé Naturelle Carpe Diem inc. will then be able to assist you properly with the return process since we operate in a case by case basis.

Corporation Santé Naturelle Carpe Diem inc.  will provide you with a printable label with delivery and return number on it. You are responsible to properly pack the product to prevent transport damages and to print and attach the label to the product’s box and give it to your local mail carrier. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

Corporation Santé Naturelle Carpe Diem inc. will refund the price paid, less postage and handling. Corporation Santé Naturelle Carpe Diem inc. reserves the right to refuse or only partially reimbursed, if it happens that the article had been consumed in excess of a reasonable limit and/or for other particular case.

All packages must be returned postage prepaid at your expense.


5. Recuring Payment

To cancel a recurring payment or an automatic billing with radicalplus.com:

  • Log on to your PayPal account. 

  • Click Profile near the top of the page.

  • Click My Money.

  • Click Update in the My preapproved payments section.

  • Click Cancel or Cancel automatic billing and follow the instruction.


If you experience any problems with this procedure, you should contact PayPal Customer service via the website www.paypal.com

 

6. Contact

Use our Contact Us page.

 

PRIVACY POLICY

When do we collect your Personal Information ?

  • When you place an order, we ask for certain Personal Information, such as: credit card number, email address, shipping and billing addresses and telephone number.

  • This information allows us to process your order correctly.


Your Personal Information is safe

  • Whenever you browse our website and either display personal information or place an order, the communication is processed by a secure server that encodes all the information before sending it to our server. The information is decoded only when it gets to our server.

Information update

You can, at all time, update your Personal Information, billing information or preferences, form the 'my account' section of our website.

Use of cookies by Corporation Santé Naturelle Carpe Diem Inc..

  • Whenever you browse our website, your browser creates cookies unto your computer's hard drive.

  • Our website uses cookies to memorize information that you provided in order to avoid for you to enter the said information each time you visit our website.

  • This allows us to continually improve our website.


Modifications of our privacy policy

  • Any modification to the present policy shall be immediately displayed on our website in order to inform the visitors on the information collected, their use and the circumstances in which they can be disclosed.


Policy on Privacy of Customer Personal Information

Corporation Santé Naturelle Carpe Diem Inc. is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Corporation Santé Naturelle Carpe Diem Inc. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

What is personal information?

Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information :

  • public telephone directories, where the subscriber can refuse to be listed,

  • professional and business directories available to the public,

  • certain public registries and court records,

  • certain other publicly available printed and electronic publications.


Our commitment to your privacy is governed by the following privacy principles:

We are accountable to you.

Corporation Santé Naturelle Carpe Diem Inc. is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.

We let you know why we collect your personal information.

Corporation Santé Naturelle Carpe Diem Inc identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected.

We obtain your consent to collect, use or disclose your personal information.

Corporation Santé Naturelle Carpe Diem Inc obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:

  • Corporation Santé Naturelle Carpe Diem Inc. will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such as medical data or personal financial information.

  • Corporation Santé Naturelle Carpe Diem Inc. will use implied consent to collect, use or disclose your personal information where one or more of the following apply :

  • a customer relationship already exists,

  • express consent has previously been given,

  • where the purpose of using the personal information is reasonably apparent to you.


You can change your consent preferences at any time by contacting Corporation Santé Naturelle Carpe Diem Inc's Customer Relations Centre who can help direct the call to the appropriate department within Corporation Santé Naturelle Carpe Diem Inc. To change your preferences, refer to the How to Contact us section below.

We limit collection of your personal information

Corporation Santé Naturelle Carpe Diem Inc collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Corporation Santé Naturelle Carpe Diem Inc. will collect personal information only by clear, fair and lawful means.

Examples of why we collect personal information include :

  • Communicating with you generally

  • Processing your applications

  • Processing and keeping track of transactions and reporting back to you

  • Protecting against fraud or error

  • Providing product and services requested by you

  • Recommending products and services that Corporation Santé Naturelle Carpe Diem Inc. believes will be of interest and provide value to you.

  • To comply with legal and governmental requirements.


We limit use, disclosure and retention of your personal informations

Corporation Santé Naturelle Carpe Diem Inc. uses and discloses your personal information only for the purposes it was collected. Corporation Santé Naturelle Carpe Diem inc. does not sell or rent personal information to any organization or person for any reason.

We do not share your personal information with third party organizations except to offer you a product or service. If your personal information is shared with third parties, these third parties are bound by appropriate agreements with Corporation Santé Naturelle Carpe Diem Inc. to secure and protect the confidentiality of your personal information.

We may use service providers located outside of Canada, and, if applicable, your personal information may be processed and stored in other countries and therefore may be subject to disclosure under the laws of those countries.

Corporation Santé Naturelle Carpe Diem Inc retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

We keep your personal information up to date and accurates

Corporation Santé Naturelle Carpe Diem Inc. keeps your personal information up to date, accurate and relevant for its intended use.

You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, refer to the How to Contact us section below.

The security of your personal information is a priority for Corporation Santé Naturelle Carpe Diem Inc.

We take steps to safeguard your personal information, regardless of the format in which it is held, including:

  • physical security measures such as restricted access facilities and locked filing cabinets,

  • electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,

  • organizational processes such as limiting access to your personal information to a selected group of individuals,

  • contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.


We are open about our privacy and security policy.

We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site, under Privacy and Security or on request. To contact us, refer to the how to contact us section below.

We provide access to your personal information stored by Corporation Santé Naturelle Carpe Diem Inc.

You can request access to your personal information stored by Corporation Santé Naturelle Carpe Diem Inc. To contact us, refer to the how to contact us section below. Upon receiving such a request, Corporation Santé Naturelle Carpe Diem Inc will:

  • Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed,

  • Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information,

  • Make any necessary updates to your personal information.


We respond to your questions, concerns and complaints about privacy.

Corporation Santé Naturelle Carpe Diem Inc responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

How to contact us:

Via our Contact Us page.

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